Frequently Asked Questions

What payment methods do you accept?

Cash Check Visa Mastercard Discover American express.

What if I am tax exempt or have a resellers permit?

Please send it to us and we can add it to our tax exempt list.
Fax: (206)623-9812
Email: Payables@pacificindustrial.com
Snail Mail: 1231 S Director St. Seattle, WA 98108

Can I include a PO?

Absolutely!

How do I open an account?

Contact us for our credit application.

Do you ship outside of the United States?

We ship all over the world.

Where are you located?

1231 S Director Street, Seattle, WA 98108

I see the supplier I am looking for, but not the specific product. Can you order it in?

Absolutely; if we don’t have it we can get it.

Do you have a minimum purchase requirement?

Cash sales; no. For account sales there is a $15 minimum

Hours?

Monday through Friday 7:30 am to 5:00 pm and on Saturday 9:00 am to 3:00pm

How can I track the progress and shipping of my order?

Contact the person who took your order and they will be able to get you tracking information and/or contact our shipping department for tracking information.

What is your return policy?

Have your original receipt. Certain orders are subject up to a 50% restock fee.

What policies do you have on charitable donations?

Email: Leslie@pacificindustrial.com with details and what type of donation you’re looking for

Do you offer discounts?

Absolutely! Quantity discounts and frequent purchases on an account

Where do you deliver to? And what does it cost?

We deliver all over Western Washington, and occasionally to Oregon, Idaho and Eastern Washington, however, the further away from Seattle you are the more infrequent our deliveries become. 

One of the benefits of opening an account with us is free delivery; if this isn’t an option for you, we charge a minimum of $25 dollars for deliveries. The cost is determined by the distance from our South Seattle location. 

We are more than capable of shipping items via UPS or the freight company of your choice.

Do you offer on-site support and inspections? 

Yes for onsite support. Contact one of our outside salesmen. Contact page